Here is your updated FAQ page, perfectly aligned with your store's new identity and policies:
Frequently Asked Questions (FAQ)
How long will shipping take to the USA?
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Orders ship within 1–3 business days.
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Delivery in the USA normally takes 7–14 business days.
Do you ship to my country?
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Yes! Grand Line Store offers free worldwide shipping to almost every country with no minimum purchase required.
How can I track my order?
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Once your order is shipped, we will send a tracking number directly to your email.
What if my order is lost or missing?
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No worries. If your package is lost, missing, or marked delivered but not received, we will reship your order for free or issue a full refund at no cost to you.
Can I return an item if I don’t like it?
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Yes! We accept hassle-free 30-day free returns for any reason, as long as items are unused, undamaged, and in their original packaging. Return shipping is 100% free.
What if I receive a damaged or wrong item?
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Just contact Grand Line Store within 7 days with photos. We will send a free replacement or issue a full refund immediately — and you do not need to return the damaged item.
Do you offer refunds or exchanges?
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We offer both refunds and exchanges to ensure you are completely satisfied with your purchase. Most issues can be resolved within 24 hours.
Can I cancel my order?
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You may cancel your order within 12 hours of payment for a full refund. After 12 hours, orders enter processing and can no longer be canceled.